Bad Caretaker Sighting of Child at Heart

I have seen something disturbing at the local coffee shop off I-287 near rt 24 in New Jersey. I saw an elderly woman being ignored by those she was depending on for care. She had a man and 2 women wearing scrubs with her but none of them were talking to her, she looked so alone and bored. They had earbuds, one was smoking, one of them  talking on a phone while feeding the lady in an absent minded way. Both women seemed annoyed when they had to interrupt their activities to pay attention to her, she looked so sad.